Bespoke in-home care for Ivanhoe families — dedicated care management, hand-picked senior carers, and seamless support after hospital.
Ivanhoe families tend to find us at one of two moments. Sometimes it's gradual — a parent in one of those gracious homes off The Boulevard who needs a little more help each season. And sometimes it's sudden: a fall, a diagnosis, a discharge date from the Austin or the Mercy just days away and no plan for what happens at home.
The concierge is built for both. For the sudden moments, care can begin within days — including nursing support, post-hospital recovery care and overnight stays — coordinated by a dedicated care manager who deals with the hospital's discharge planners so you don't have to. For the gradual ones, we build a small, consistent team of senior carers around your parent's life: the walk to Ivanhoe Village, the parklands, the routines that make home feel like home.
Either way, you get one point of contact, carers your parent has met and chosen, and a plan that adjusts as needs change — without you having to start the story again from the beginning.
One experienced person who knows your family, coordinates every visit and every service, and picks up when you call. No call centres, no starting from scratch.
We match carers to your parent personally — experience, personality, language and cultural background all considered. You meet them before care begins, and you can request a change at any time.
No assessment queue and no waiting for an allocation. Care can begin within days of your first conversation with us.
Early mornings, overnights, split shifts, changing weeks — we build the roster around your parent's routine and your family's life, not the other way around.
From light domestic help to specialist nursing — every service is tailored to your loved one's routine, preferences, and goals.
Bathing, dressing, grooming and daily routines delivered with dignity.
Cleaning, laundry, shopping and meal preparation.
Transport, outings, social activities and simple companionship that lifts the spirit.
Wound care, medication management and clinical monitoring.
Short-term relief for family carers — planned or at short notice.
Specialist memory care that preserves dignity and routine.
Safe, supported recovery at home after surgery or a hospital stay.
Round-the-clock presence for complete peace of mind.
Private care and Support at Home — both welcome here. Many of our Ivanhoe families fund care privately through our concierge, with a dedicated care manager and carers hand-picked for them. Others use a government Support at Home budget, and some combine the two. The care — and the published rates — are the same either way. Learn about our Private At-Home Care Concierge or explore Support at Home.
Whether you need support urgently or you're planning ahead, we're here to help. No pressure, no forms to fill out before we talk — just a friendly conversation.
Tell us about your loved one
