For families who want the very best care for a parent — arranged around your life, led by a dedicated care manager, and delivered by senior carers chosen personally for your family. Across Melbourne, at the same transparent rates we publish for everyone.
You run a demanding career, a business, a family of your own — and now you're arranging care for a parent. You don't have hours to spend on hold, and you're not willing to accept whichever carer happens to be available.
Our Private At-Home Care Concierge exists for exactly this. One conversation with us, and from that point on you have a single, senior point of contact who arranges everything: the right carers, the right schedule, the right clinical support, adjusted whenever your family's needs change.
Some of our concierge families fund care privately from day one. Others combine it with a government Support at Home budget. Both work — and both receive the same standard of care, because we only have one standard.
One experienced person who knows your family, coordinates every visit and every service, and picks up when you call. No call centres, no starting from scratch.
We match carers to your parent personally — experience, personality, language and cultural background all considered. You meet them before care begins, and you can request a change at any time.
No assessment queue and no waiting for an allocation. Care can begin within days of your first conversation with us.
Early mornings, overnights, split shifts, changing weeks — we build the roster around your parent's routine and your family's life, not the other way around.
Concierge care at J.PEER doesn't cost more. Private clients pay the same published hourly rates as every family we support — you can see them all on our fee schedule. What changes is the way your care is arranged: more personal, more responsive, and built entirely around you.
Call us or request a consultation. We'll listen — your parent's needs, routines, preferences, and what "good care" means to your family.
Your care manager proposes hand-picked carers. You and your parent meet them before anything begins, and nothing starts until you're comfortable.
Care can begin within days. From there, your care manager reviews and adjusts as your parent's needs evolve — you'll never have to chase us.
Every service we offer through Support at Home is available through the concierge — from a few hours of companionship each week to complex clinical care.
Bathing, dressing, grooming and daily routines, delivered with dignity and respect.
Cleaning, laundry, shopping and meal preparation so your home feels like home.
Transport, outings, social activities and simple companionship that lifts the spirit.
Wound care, medication management, health monitoring by qualified nurses.
Short-term relief for family carers — planned or at short notice.
Specialist memory care that preserves dignity, routine and connection.
Safe, supported recovery at home after surgery or a hospital stay.
Round-the-clock presence and overnight support for complete peace of mind.
The Australian Government's Support at Home program provides funding to eligible older Australians to access care in their own home.
Every J.PEER carer is police-checked and screened, trained to the Aged Care Quality Standards, and supported by our clinical team. We're a registered provider under the Support at Home program, and our care — private or government-funded — is delivered to the same standards, with the same people. Read about our team and how we work.
Our concierge families are in Camberwell and Canterbury, Glen Waverley and Blackburn, Ivanhoe, Bayside, the Inner South-East and down the Mornington Peninsula — as well as the south-east suburbs where J.PEER began. Wherever home is in Melbourne, talk to us.
Tell us about your parent. We'll tell you exactly how we'd help — clearly, honestly, and with no obligation.
